Gretna Wedding Cakes

-Gretna Wedding Cakes-

Made with Love in Scotland.

Terms and Conditions

Terms and Conditions

Jenny’s Wedding Cake Online Cake Shop- Terms and Conditions

PLEASE NOTE- These Terms and Conditions apply specifically to wedding cakes ordered online.

1. Acceptance of Your Online Wedding Cake Order and Payments.

On receipt of your order, we will check our bakery schedule for your wedding date and confirm your order. If we cannot meet your delivery date, we will advise you as soon as possible, typically within 1-2 business days. We will also process the payment of your deposit- we will provide our bank account details for you to pay by bank transfer. Your Balance is payable no later than ONE MONTH prior to your wedding- We will send you a payment reminder just prior to that date.

PLEASE NOTE- if due to unforeseen technical problems, we have not received and confirmed your order within a few days, can you please get in touch and we will investigate/advise on the status of your order?

We limit our work to achieve the highest possible quality- We advise at least 3 months notice for online wedding cake orders, but can often accommodate short notice orders, particularly outwith the peak wedding season. 

N.B. We are happy to check availability for your date by phone on 01461 203874  before ordering.

(Please leave a detailed message if we are unable to get to the phone when you call- often our hands are a bit sticky!!)

 2. Order Confirmation

We will normally confirm your order by email or phone within 1-2 working days of receipt of your order. We will advise you if any order details need clarification.

3. Cancellation/Refunds.
You may cancel your online wedding cake order up to SIX WEEKS before your cake is required. In this case your non-refundable deposit of £60 will be retained by Jenny’s Cakes Ltd.

(If you have paid any additional monies, these will be returned to you.)
If you wish to cancel your cake within SIX WEEKS of your wedding date, no refund will be given, except in exceptional circumstances, and then at the sole discretion of the Directors of Jenny’s Cakes Ltd.

Notice of cancellations must be sent by email to :- 

hello@jennys-cakes.com  stating the names of Bride/s and  Groom/s, and date and venue of the wedding.

or by recorded delivery to:
Jenny’s Cakes Ltd.
24 Windermere Road
Annan
Dumfries and Galloway
DG12 6GY

*IMPORTANT*-  you cannot consider that your order has been cancelled until you have received confirmation of your cancellation back from Jenny’s cakes.

4. Portion Guide

Each cake on our online cake shop is given a portion guide only, and is dependent on the portion size cut by your venue staff.

5. Prices, Payment and Variations

This ‘Gretna’ range of cakes is substantially lower in price when compared to the larger wedding cakes in our cake gallery.

We have achieved these low prices by reducing complexity and restricting design variety, while offering our most popular cake designs.

You CAN cancel your order subject to Cancellation policy and retention of your deposit as detailed above. 


VARIATIONS-

Small variations to our online cake designs will be accommodated wherever possible.

Importantly, Ribbons, Silk Flowers and other decorations may not be an exact match to those shown or requested.

We will always do our best to match other elements of your wedding such as fresh floral displays etc. 

However, please be aware that some items may NOT be available in exact colour matches.

If you need clarification on specific items, please contact us before completing your order.

 

6. Refunds and Complaints
You may cancel your online wedding cake order up to TWO months before your cake is required. In this case your non-refundable deposit of £60 will be retained by Jenny’s Cakes Ltd.

(If you have paid any additional monies, these will be returned to you.)
On the VERY rare occasion where there is a complaint-

Notice of any complaint must be sent by email to :- 

[email protected]  stating the names of Bride/s and  Groom/s, and date and venue of the wedding, and you must provide details of the reason for your complaint within three days of the wedding.

If you prefer, you can send a letter by recorded delivery to:
Jenny’s Cakes Ltd.
24 Windermere Road
Annan
Dumfries and Galloway
DG12 6GY

*IMPORTANT*-  We will investigate and respond to you within THREE working days.

Wedding Cake Buyers Guide 2021. (From Jenny's Cakes.)

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elementor form pass to GR wedding cake availability check 2019

Jenny's Cakes - Wedding cake Availability Check.

Please fill in the info below-
(We make all our Wedding Cakes by hand, so limit our workload to a MAXIMUM of Four or Five Cakes each week.)
We will check our Bakery Schedule right away and reply within a day
(or two days at most!)