Terms and Conditions
Jenny’s Wedding Cake Online Cake Shop- Terms and Conditions
PLEASE NOTE- These Terms and Conditions apply specifically to wedding cakes ordered online– different Terms and Conditions may apply to cakes designed and ordered at our Bakery.
1. Acceptance of Your Online Wedding Cake Order and Payments.
On receipt of your order, we will check our bakery schedule for your wedding date and confirm your order. If we cannot meet your delivery date, we will advise you as soon as possible, typically within 1-2 business days. We will also process the payment of your deposit, by card over the phone, or if you prefer we can provide our bank account details for you to pay by bank transfer. Your Balance is payable no later than TWO MONTHS prior to your wedding- We will send you a payment reminder just prior to that date.
PLEASE NOTE- if due to unforeseen technical problems, we have not received and confirmed your order within a few days, can you please get in touch and we will investigate/advise on the status of your order?
We limit our work to achieve the highest possible quality- We advise at least 3 months notice for online wedding cake orders, but can often accommodate short notice orders, particularly outwith the peak wedding season.
N.B. We are happy to check availability for your date by phone on 01555 860755 before ordering.
2. Order Confirmation.
We will normally confirm your order by email or phone within 1-2 working days of receipt of your order. We will advise you if any order details need clarification- this will normally be done by email at least 1 -2 months before your wedding.
You may cancel your online wedding cake order up to TWO months before your cake is required. In this case your non-refundable deposit of £60 will be retained by Jenny’s Cakes Ltd.
(If you have paid any additional monies, these will be returned to you.)
If you wish to cancel your cake within TWO months of your wedding date, no refund will be given, except in exceptional circumstances, and then at the sole discretion of the Directors of Jenny’s Cakes Ltd. Notice of cancellations must be sent by email to :-
firstname.lastname@example.org stating the names of bride/s&Groom/s, and date and venue of the wedding.
or by recorded delivery to:
Jenny’s Cakes Ltd. The Old Smithy Bakery, 59/61 Lanark Road, Crossford, Carluke, Scotland ML8 5RE.
*IMPORTANT*- you cannot consider that your order has been cancelled until you have received confirmation back from Jenny’s cakes.
4. Portion Guide.
Each cake on our online cake shop is given a portion guide only, and is dependent on the portion size cut by your venue staff.
5. Prices, Payment and Variations
This ‘Gretna’ range of cakes is substantially lower in price when compared to our other ranges shown on this website.
We have achieved these low prices by reducing sizes and simplifying/standardising the decoration, and negating the need for design time and meeting clients at the bakery for Taster sessions and design consultations. Payment is made in full at time of booking, to assist cash flow and keep costs down, but you CAN cancel your order subject to Cancellation policy and retention of your deposit as detailed above.
Small variations will be accommodated wherever possible. Ribbons and other decorations may not be an exact match to those shown, due to circumstances beyond our control. If you would like to spend time with us in customising or personalising your design, we would respectfully suggest contacting us for a FREE Tea and Tasters and design consultation.-